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GGS agents have in depth experience in the Financial Services sector, providing customer support, first party collections, skip tracing and back-office support including estate searches. Our agents go through rigorous training in areas including industry-specific products & services, FDCPA and other applicable compliance laws. We deliver performance comparable and beyond that of onshore providers. |
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At GGS our highly trained agents deliver“best-in-class” customer care and pay-for-performance telemarketing for some of the largest telecommunications and cable companies in North America. Our blended outbound-inbound telemarketing program has shown superior results in driving sales both for new products and cross-sell/up-sell projects. Our technology-enabled message broadcasting services provide instant and continuous communication between our clients and their customers.
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When cost-conscious businesses want to increase their business, we know what they want for effective and clearly measurable solutions. GGS provides such solutions through customized processes from data scrubbing & verification to lead generation and completing the sale. Our unique training methods enable us to sell simple products to complex solutions requiring consultative & engaged selling. Our 24/7 customer care solution enables businesses of any size the ability to offer superior customer service in a very cost-effective way.
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GGS provides a host of solutions to the insurance industry which include 24/7 customer helpline, lead generation, premium payment follow-ups and back-office account management. Our message broadcasting services allow clients to deliver pre-scheduled communications regarding payments and insurance policy updates. Our lead generation program enables our clients’ to signup new customers. The cross-sell/up-sell program helps leverage their existing customer pool to deepen the relationships with multiple products.
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GGS has specialized teams with expertise in the healthcare sector delivering multiple services to our clients. We provide appointment scheduling including confirmations and reminders through multiple communication channels, insurance verification to determine payer eligibility, data entry and analyses, and first party collections including delinquent portfolio analyses and collections process strategy.
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GGS offers a one-stop solution to the travel and hospitality industry through its Leisure Customer Life-Cycle Management product. For our travel and time-share clients, we provide lead generation & customer signups, customer/product support, bill payment & follow-up and first-party collections on delinquent accounts.
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